Cuci1 Privacy Policy – Your Personal Data Protection

Cuci1 understands that your trust is our most valuable asset. As an online casino platform serving over 500,000 members across Malaysia, we recognise the importance of every piece of personal information you entrust to us. This Privacy Policy is written not merely to fulfil legal requirements, but as a tangible demonstration of cuci1's commitment to transparency and integrity in every aspect of our operations.

We believe you have the right to know exactly what happens to your information — from the moment it is collected to the moment it is deleted from our systems. No data is collected without a clear purpose, and no use goes beyond what is stated here. That is cuci1's promise to every one of our members.

Cuci1 collects several categories of personal information to enable us to provide services that are secure, efficient, and tailored to your needs as a member. All data collection is based on legitimate operational requirements and your consent.

Identity Information:

• Full name as it appears on your official identification document (identity card or passport)
• Date of birth for 18+ age verification
• Gender
• Identity card or passport number (for the KYC process)
• Identity document photo (uploaded during KYC)

Contact Information:

• Active email address — used for account communications and verification
• Mobile phone number — for two-factor authentication and important notifications
• Residential address (state, postcode) — for regulatory compliance purposes

Financial Information:

• Bank account number and bank name for withdrawal processing
• Digital wallet number (if applicable) such as Touch 'n Go eWallet or Boost
• Deposit and withdrawal transaction history within the platform

Technical Information:

• IP address and geographical location information derived from it
• Device type, operating system, and application version used
• Web browser information including type and version
• Game session activity logs for verification and dispute resolution purposes

Cuci1 collects personal information through several transparent and predictable channels that members can anticipate:

• During Registration: You provide basic information such as your name, email, phone number, and date of birth directly through the platform's registration form.
• KYC Verification Process: Official identity documents uploaded by you when required to meet regulatory compliance and identity verification requirements.
• Transaction Activity: Financial information is automatically collected each time you make a deposit or withdrawal via your chosen payment method.
• Platform Usage: Activity logs, device information, and session data are automatically collected via server technology for security and service improvement purposes.
• Support Communications: When you contact the cuci1 support team, information shared during the conversation may be stored for reference and service quality improvement purposes.

Every piece of data we collect has a specific and permitted purpose. cuci1 does not use your data for any purpose not stated here. Below is the complete list of purposes for which your personal data is used:

• Account Management: Creating, verifying, and maintaining your member account, including password recovery and two-factor authentication.
• Transaction Processing: Processing deposits and withdrawals securely and accurately in accordance with your instructions.
• KYC & AML Compliance: Meeting legal requirements related to Know Your Customer and anti-money laundering.
• Age Verification: Ensuring all members meet the minimum age requirement of 18 years.
• Platform Security: Detecting and preventing fraud, system exploitation, and other illegal activities.
• Customer Support: Providing accurate and relevant assistance when you contact our support team.
• Service Communications: Sending important notifications related to your account, transactions, and policy changes.
• Service Improvement: Analyzing usage patterns in aggregate and anonymized form to improve the platform and user experience.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and provide appropriate assistance.

Cuci1 only shares members' personal data in limited and strictly controlled situations. We never sell or trade your data. Sharing occurs only under the following circumstances:

• Payment Providers: Required transaction information is shared exclusively with registered and licensed payment service providers solely to process your deposits and withdrawals.
• Technology Partners: Technology service providers that help operate the cuci1 platform infrastructure, subject to strict data protection agreements.
• Regulatory Authority: When required by law or a directive from a legitimate authority, cuci1 will disclose the necessary information in accordance with proper legal process.
• Fraud Prevention: In cases of suspected fraud or criminal activity, relevant information may be shared with law enforcement agencies or related financial institutions.

Cuci1 continuously invests in industry-grade security infrastructure to ensure your personal data is always protected against any threat. The security layers we implement include:

• Data Encryption in Transit: All communications between your device and cuci1 servers are secured with TLS 1.3 protocol and AES-256 encryption.
• Stored Data Encryption: Sensitive data, including financial information and identity documents, is stored in encrypted format on our servers.
• Multi-Layered Access Control: Our identity and access management system ensures that only authorised personnel can access member data, with different access levels granted according to job requirements.
• 24/7 Monitoring: Our information security system continuously monitors for any unusual activity or suspicious access attempts.
• Regular Security Testing: Security audits and penetration testing are conducted periodically by independent specialists to identify and address any system vulnerabilities.
• Data Backup: Member data is regularly backed up to secure, separate locations to ensure service availability and resilience.

Cuci1 retains your personal data only for as long as necessary for the stated purposes or as required by applicable law. Below are the data retention guidelines we follow:

Upon expiry of the retention period, your personal data will be permanently deleted or anonymised so that it can no longer be associated with you. The deletion process is carried out in accordance with strict security procedures to ensure data cannot be recovered.

As a cuci1 member and owner of your personal data, you have the following rights, which you may exercise at any time by contacting our support team:

The cuci1 platform uses cookies and similar technologies to enhance user experience, maintain session security, and understand how members use our platform. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how the platform is used — such as the most frequently visited pages — to help us improve our services. All information is collected in aggregate and anonymized form.
• Functional Cookies: Saving your preferences such as display settings and preferred language so you do not need to reconfigure them each time you log in.
• Security Cookies: Helping detect and prevent fraudulent activity, suspicious login attempts, and other security threats.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and user experience of the cuci1 platform. We recommend keeping essential and security cookies enabled to ensure your account remains secure.

The cuci1 platform is exclusively for users aged 18 and above. We do not knowingly collect or process personal data of any individual under the age of 18.

Cuci1 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this document
• Publishing a clear notice on the cuci1 platform home page for a minimum of 14 days
• Sending email notifications to all registered members when changes affect your significant rights

Continued use of the cuci1 platform after any amendments take effect will be deemed as acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account and discontinue use of the platform. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the cuci1 Data Protection Officer (DPO) team is ready to assist. You can reach us through the following channels:

We are committed to addressing every inquiry with seriousness and professionalism. Your satisfaction and safety are cuci1's top priorities in every interaction.